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RETURN POLICY:

Simply follow these instructions within 30 days of purchase:

1. Item(s) can be returned within 30 days of purchase

2. Item/suit must be unworn, unwashed and free of stains/odors

3. Tags and hygienic liner must be attached.

- please try on swimwear over underwear and do not remuve hygienic liner

4. Please note it must arrive in original suit packaging with the codes.

IF ABOVE REQUIRMENTS ARE NOT MET, NO REFUND CAN BE ISSUED

*WE ARE NOT RESPONSIBLE FOR SENDING THE ITEM(S) BACK TO YOU



5. Package up the return using any type of postage/package you like.

6. Send it to the address below within 30 days of purchase:

INPE TRADE, s. r. o., budova E, 1. patro, kanc. 138, Lužná 591/4, 160 00, Praha 6, CZECH REPUBLIC

4. Download and fill in this document: RETURN DOCUMENT. The package has to include this paper, otherwise we cannot refund you!

**Please keep your tracking number. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.**

All customers are responsible for postage payments. We will not refund the shipping costs. We will issue a refund for the complete cost of the returned item (if above conditions are met)

The only instance in which JOLYN EUROPE will cover postage costs will be in the event of a faulty or incorrectly posted item.

 

Send your return(s) back for a refund by following the return instructions above. Place a new order online for your replacement item(s).

You do not need an exchange authorization. We treat exchanges as a completely separate transaction, so just purchase the new item that you want and then send back the old suit for a refund. (Do not just write down what you want as the exchange on your note, since this makes it harder for us to track inventory). Ordering the new suit from the site is the fastest and best way to get the item you want, since it will be shipped out the next business day (usually). Also, our stock can fluctuate a lot so by ordering from the website you are more likely to get the item you want.

-For non- European Union orders, if you’re willing to pay to have the garments shipped back to us, we’ll refund your product amount, but can’t refund any taxes or duty collected by your government or the shipping.

NOTE: We do not pay for the cost of shipping the suit back to us UNLESS it was an error on our part. We pay/issue gift card up to 15 euro.

 

Once we get the old suit, allow 2 weeks for the refund to be issued. For exchanges we will refund you for the items returned and any tax.

 


I received my suit as a gift. I want something else. What do I do?
Request a gift code in the comments section of your return form and include your email address. Once your suit/item is received, we can send you a gift code for you to place a new order so you don't have to bother the gift giver.

How long will it take my return to process?
Allow 2 weeks after we receive your return for your refund of your item(s) . You will be sent a confirmation email once your refund has been issued.

 Why hasn't the refund shown up on my account?
Once you get the confirmation email it may take 2-3 days for the refund to show on your statement, so don’t be worried if it doesn’t show instantly.

If you have further questions, email europe@jolynclothing.com 



For WARRANTIES ON STITCHING, our factories take pride in providing solid sewing construction, and will honor a six (24) month warranty on stitching. If you do ever bust a stitch, email europe@jolynclothing.com for assistance.

Any clear mechanical issues with the suit/fabric and straps will be treated separately and might not get reimbursed or accepted as a return.

For more frequently asked questions, go HERE