Simply follow these instructions within 30 days of purchase:
1. Item(s) can be returned within 30 days of purchase!!!*
2. Item/suit must be unworn, unwashed and free of stains/odors
3. Tags and hygienic liner must be attached.
- please try on swimwear over underwear and do not remove hygienic liner
4. Please note it must arrive in original suit packaging with the codes.
*IF ABOVE REQUIRMENTS ARE NOT MET, NO REFUND CAN BE ISSUED
*WE ARE NOT RESPONSIBLE FOR SENDING THE ITEM(S) BACK TO YOU
*WAREHOUSE SALES ARE FINAL SALES - NO RETURNS
5. Package up the return using any type of postage/package you like.
6. Fill out return document. The package has to include this paper, otherwise we cannot refund you!
7. Send it to the address below within 30 days of purchase:
JOLYN, Toužimská 889, D6, 199 00 Praha 9 CZECH REPUBLIC
**Please keep your tracking number. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.**
All customers are responsible for postage payments. We will not refund the shipping costs. We will issue a refund for the complete cost of the returned item (if above conditions are met)
We are not responsible for return shipping and we are also not responsible for returns lost or failed transit. We do not refuse returns*
*returns are only refused if they are stopped by the borders office and we are not informed about them arriving before hand from the customer
*Orders from NON-EU country must have the original shipping address also in NON-EU country. Items sent from NON-EU country for return if the original order was shipped to EU country will fail to arrive, because of missing paper work at the duty office.
The only instance in which JOLYN EUROPE will cover postage costs will be in the event of a faulty or incorrectly posted item.
Send your return(s) back for a refund by following the return instructions above. Place a new order online for your replacement item(s).
You do not need an exchange authorization. We treat exchanges as a completely separate transaction, so just purchase the new item that you want and then send back the old suit for a refund. (Do not just write down what you want as the exchange on your note, since this makes it harder for us to track inventory). Ordering the new suit from the site is the fastest and best way to get the item you want, since it will be shipped out the next business day (usually). Also, our stock can fluctuate a lot so by ordering from the website you are more likely to get the item you want.
-For non- European Union orders, if you’re willing to pay to have the garments shipped back to us, we’ll refund your product amount, but can’t refund any taxes or duty collected by your government or the shipping.
NOTE: We do not pay for the cost of shipping the suit back to us UNLESS it was an error on our part. We pay/issue gift card up to 10 euro.